Privacy Policy

Section 1 — Introduction

IslandPRL Fitness Incorporated dba Solar Answers Now (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website solaranswersnow.com and when you communicate with us by phone, email, or SMS text message.

Solar Answers Now helps homeowners request information about residential solar options, solar consultations, solar estimates, appointment scheduling, and follow-up related to their solar inquiry.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site and services.

Section 2 — Information We Collect

We may collect the following types of information when you interact with us:

Personal identification information including your first and last name, phone number, email address, city, state, ZIP code, and service address if provided.

Solar inquiry information including details about your home, electric bill, utility provider, energy usage, roof type, homeowner status, solar interest, appointment preferences, and any other information related to your solar inquiry.

Service preferences including the type of solar information you are interested in, requested consultation times, preferred contact method, and project goals.

Communication data including records of your interactions with us through form submissions, phone calls, SMS messages, email, and website chat or automation tools.

Website usage data including your IP address, browser type, pages visited, time spent on our site, and information collected automatically through cookies, analytics tools, and advertising technologies including the Meta Pixel or similar tracking tools.

Section 3 — How We Use Your Information

We use the information we collect for the following purposes:

To respond to your solar inquiry and provide the information you request.

To connect you with a contracted solar representative or solar provider who can follow up about your inquiry, answer questions, schedule consultations, prepare estimates, and discuss available solar options.

To send inquiry confirmations, appointment confirmations, consultation reminders, scheduling updates, service notifications, project updates, and follow-up messages by SMS, email, or phone.

To send marketing and promotional communications to users who have provided express written consent to receive such messages.

To improve our website, advertising, lead follow-up systems, customer experience, and business operations.

To comply with applicable laws and regulations.

Section 4 — SMS Communications

By checking the SMS consent checkbox on our contact form or consent form, you agree to receive text messages from IslandPRL Fitness Incorporated dba Solar Answers Now at the phone number provided.

Message types may include inquiry confirmations, solar information request updates, appointment confirmations, consultation reminders, scheduling updates, service notifications, project updates, follow-up messages, and promotional messages for users who have selected marketing consent.

Message frequency varies based on your interactions with us. Message and data rates may apply depending on your mobile carrier and plan.

You may opt out of SMS messages at any time by replying STOP to any message you receive from us. After opting out, you may receive one final confirmation message. To request help, reply HELP to any message or contact us through the contact information listed on this page.

Consent to receive SMS messages is not a condition of purchase.

Mobile information and SMS consent are not shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes.

Section 5 — How We Share Your Information

We do not sell, trade, or rent your personal information to third parties.

We may share your information in the following limited circumstances:

With SMS service providers, CRM platforms, automation tools, and communication platforms necessary to deliver messages you have consented to receive.

With contracted solar representatives, solar providers, service providers, vendors, or contractors only as needed to respond to your inquiry, provide solar information, schedule consultations, prepare estimates, discuss available solar options, and support business operations.

With analytics and advertising providers, including Meta or similar platforms, to measure the performance of our website and advertising campaigns.

With law enforcement, government authorities, or other parties when required by law or to protect the rights, safety, and property of our customers, representatives, contractors, business, or the public.

Mobile information and SMS consent are not shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes.

Section 6 — Solar Representative Relationship

Solar Answers Now may work with contracted solar representatives or solar providers who help respond to solar inquiries submitted through our website. These representatives may contact you by phone to discuss your inquiry, answer questions, schedule a consultation, or review solar options.

If SMS messages are sent, they are sent from Solar Answers Now using Solar Answers Now communication systems unless otherwise clearly disclosed and separately consented to.

Contracted solar representatives and solar providers are only permitted to use your information as needed to respond to your inquiry and provide requested solar-related information or services. They are not permitted to use your SMS consent for unrelated marketing purposes.

Section 7 — Cookies and Tracking Technologies

Our website may use cookies and tracking technologies including the Meta Pixel or similar tools to understand how visitors interact with our site, improve user experience, and measure the effectiveness of our advertising. You may disable cookies through your browser settings; however, doing so may affect certain features of our site.

Section 8 — Data Retention

We retain your personal information for as long as necessary to respond to inquiries, provide requested information, maintain business records, support customer communications, and comply with legal obligations. If you would like us to delete your information, please contact us using the contact information listed on this page.

Section 9 — Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures may include secure data storage, limited access controls, and encrypted communications where applicable.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security. If you believe your information has been compromised, please contact us immediately.

Section 10 — Your Rights

Depending on your location, you may have the right to access, correct, or delete your personal information. You may also have the right to opt out of certain uses of your data. To exercise any of these rights, please contact us using the contact information listed on this page.

Section 11 — Children’s Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

Section 12 — No Guaranteed Results

Solar Answers Now provides solar information and connects interested homeowners with solar representatives or providers. We do not guarantee solar savings, tax credits, financing approval, system availability, utility savings, eligibility, or installation outcomes. Any estimates, savings projections, or recommendations must be reviewed with a qualified solar provider or representative.

Section 13 — Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

Section 14 — Contact Us

If you have any questions about this Privacy Policy, please contact us:

Solar Answers Now

Operated by IslandPRL Fitness Incorporated dba Solar Answers Now

Email: support@solaranswersnow.com

Phone/Text: 559-479-5435

Website: solaranswersnow.com

Service Area: California homeowners